Terms of Use
Definitions of 'account', 'wallet' and 'session' match exactly between the terms page and this privacy policy, so you don't have to cross-reference two glossaries.
LEGAL REFERENCE
How We Handle Your Account Data
This is the merpati77 privacy policy in plain English. We wrote it so you can scan it on your phone before you open an account, not after. It...
Plain-English PolicyKYC ExplainedWallet DataIndonesia ScopeLast Reviewed Quarterly
Policy Posture and Jurisdiction Notes
merpati77 collects only the data we need to run your account: your name, contact handle, device fingerprint, and the wallet references tied to DANA, OVO, GoPay or QRIS top-ups. We process this where local law permits and within supported regions of Indonesia. Identity checks are handled by our compliance desk and stored in encrypted form. We don't sell your data to third
parties, and marketing pushes are opt-in only. If you close your account, transactional records remain on file for the retention window required by Indonesian financial regulation, after which they're purged from active systems.
Service availability is jurisdiction-dependent. Users are responsible for checking local law before access.
SUPPORT
Reach Our Privacy Desk
If you want to access, correct or delete the data we hold, our privacy desk handles it directly. Use any of the channels below and we'll route the request to the right...
Privacy Mailbox
Email our data protection inbox with your registered handle and we'll respond inside two working days. Attach screenshots if you're flagging a specific record you want corrected on your profile.
In-App Chat
Open the lobby chat bubble and type 'privacy request'. Our agents escalate it straight to the compliance reviewer rather than the general support queue, which keeps your data off shared logs.
Account Settings
Head to your profile and use the data export or delete buttons. You'll get a confirmation email, and the action is logged so you can track it from your dashboard.
WHY VISITORS TRUST US
How This Policy Stays Honest
We treat the privacy policy as a living document, not a one-time legal dump. Here's who reviews it and how often.
Quarterly Review
Our compliance lead re-reads this policy every quarter and flags any clause that no longer matches how the lobby actually works. Changes are dated at the bottom of the page.
Indonesian Counsel
We work with local counsel familiar with Indonesian data and e-wallet rules, so wording around DANA, OVO, GoPay and QRIS records stays accurate rather than copy-pasted from foreign templates.
Encryption Standards
Account credentials and KYC documents sit behind industry-standard encryption at rest and in transit. Access is limited to named reviewers, and every read is logged for audit purposes.
Plain-Language Pledge
We deliberately avoid legalese where regular wording works. If a clause needs jargon, we explain it in the same paragraph so you don't have to open a dictionary mid-read.
Change Notifications
Material changes are pushed to your registered email and shown as a banner the next time you sign in, giving you time to read before continuing to use the lobby.
Independent Audit
Our retention windows and deletion processes are spot-checked by an external reviewer once a year, with findings folded back into the next quarterly policy refresh.
WHY THIS PLATFORM
Consistency Across Our Policy Pages
This privacy policy lives alongside our other legal pages. They share definitions, retention windows and contact paths so nothing contradicts.
Cookie Notice
Cookie categories listed there map one-to-one onto the tracking section here. Opt-outs you set on the cookie banner are honoured across both.
KYC Page
Document lists and storage windows shown on the KYC page are repeated in this policy's retention clause, kept in sync at every quarterly review.
Wallet Policy
Payment record retention for DANA, OVO, GoPay and QRIS uses the same windows quoted in the wallet policy, so financial and privacy timelines never drift apart.
Account Closure
The closure flow described in account settings triggers the deletion process described here, with the same confirmation email template referenced in both places.
Marketing Preferences
Opt-in toggles on the preferences page feed directly into the consent register described in this policy, so unticking a box stops the corresponding data flow.
Complaint Path
The escalation ladder for privacy issues mirrors the general complaint path, ending at the same compliance lead so nothing gets lost between teams.
What Shapes Our Policy Layout
These are the visible elements that define how the policy reads on your screen, not payment options. We've designed each one so you can act on...
Section Anchors
Each clause has a clickable anchor in the side rail, so you can jump straight to retention, KYC or marketing without scrolling through the whole document on a phone screen.
Last-Updated Stamp
A dated stamp sits at the foot of the page and next to any clause changed in the last review, so you can see at a glance what's new since your previous visit.
Inline Definitions
Hover or tap any underlined term and a short definition appears. No need to flip back to a glossary page to remember what 'processor' or 'controller' means.
Request Buttons
Access, correction and deletion buttons are embedded in the relevant clauses, so you can act on a right the moment you read it instead of hunting through settings.
Print-Friendly View
A single-tap print view strips the navigation and renders the policy as a clean document, useful if you want a saved copy for your own records before opening an account.
Version History
Older versions of this policy are linked at the bottom, so you can compare what changed and when, rather than relying on us to summarise the differences for you.
Privacy Policy Questions
We collect your name, contact handle, a device fingerprint and the wallet reference tied to your DANA, OVO, GoPay or QRIS top-up. KYC documents are added once you verify, and that's the full set.
Transactional records sit in active systems while your account is open and for the retention window Indonesian financial regulation requires after closure. After that they're purged from live databases and only summary audit data remains.
Yes. Use the data export button in account settings or email the privacy desk. We package your profile, wallet history and consent log into a downloadable file within the response window noted above.
No. We don't sell your data, and marketing partners only see aggregated, non-identifying counts. Personalised pushes inside the lobby use your own activity, not data shared from outside merpati77.
Open marketing preferences in your profile and untick the channels you don't want. The change flows straight into our consent register, so the next campaign run will skip your handle automatically.
Your profile is deactivated immediately and personal fields are masked. Transactional records remain for the regulatory retention window, then they're purged. You'll get a confirmation email at each stage of the process.
Email the privacy mailbox or open the in-app chat and type 'privacy request'. Both routes land with the compliance reviewer rather than general support, keeping your concern off shared queues.