Privacy Policy
Covers how we collect, store and use your personal data. Works hand-in-hand with these terms to define your rights and our responsibilities.
LEGAL REFERENCE
Our Terms Shape Your Account
These terms define how your merpati77 account works, what we expect from you, and how we keep the lobby fair for everyone. Read through them so you know...
Account SecurityFair PlayPayment RulesDispute ResolutionIndonesia Compliance
Policy Foundation & Jurisdiction
merpati77 operates under the laws and regulations applicable to supported regions in Indonesia. Your account is governed by these terms and our privacy policy. We process deposits via DANA, OVO, GoPay and QRIS according to local payment standards. All gameplay follows our house rules and RTP disclosures. Disputes are resolved through our support team first; escalation paths are outlined in the sections
below. By opening an account, you confirm you are of legal age in your region and accept these terms in full.
Service availability is jurisdiction-dependent. Users are responsible for checking local law before access.
SUPPORT
How to Reach Us
Live Chat
Open the chat widget in the bottom-right corner of your account dashboard. Our team responds during business hours and handles urgent account issues, payment queries and gameplay disputes in real time.
Email Support
Send detailed questions to [email protected]. Include your account ID and a clear description of your issue. We aim to reply within 24 hours on business days.
Account Settings
Visit your account settings to update contact details, review transaction history, and manage your security preferences. Most account changes take effect immediately.
WHY VISITORS TRUST US
Why These Terms Matter
Transparent Rules
Every rule on this page is written to protect both you and merpati77. We don't hide conditions in footnotes. Your account balance, withdrawal limits and bonus terms are always visible in your dashboard.
Local Payment Standards
DANA, OVO, GoPay and QRIS transactions follow Indonesia's payment regulations. We verify every deposit and withdrawal to keep your money secure and compliant with local banking rules.
Fair Play Audits
Our live tables and slot lobbies are regularly tested for fairness. RTP percentages are published in each game's info panel so you know exactly what to expect before you play.
Account Protection
Your login credentials, payment details and transaction history are encrypted. We never share your data with third parties without your consent, except where local law requires it.
Dispute Resolution
If you disagree with a game outcome or a charge, our support team investigates within 48 hours. We review game logs and transaction records to resolve disputes fairly and quickly.
Compliance Commitment
merpati77 operates in compliance with Indonesian regulations for supported regions. We update these terms when local law changes and notify you of material updates via email.
WHY THIS PLATFORM
Consistency Across Our Policies
Bonus Terms
Outlines eligibility, wagering requirements and withdrawal rules for any promotions running this week. Check the promo board in your account for current offers.
Responsible Account Use
Defines account suspension, self-imposed limits and what happens if we detect unusual activity. Your security and account integrity come first.
Payment & Withdrawal Policy
Details deposit minimums, withdrawal processing times for DANA, OVO, GoPay and QRIS, and any fees that may apply in your region.
Live Table Rules
Specific gameplay rules for baccarat, roulette and other live dealer games. Each table displays its own rules before you join.
Slot Lobby Standards
Explains how slot features work, what RTP means and how to read the info panel on each game before you start playing.
Sportsbook Betting Rules
Covers bet placement, odds formats, settlement rules and what happens if a match is postponed or cancelled.
What Defines merpati77
Account in Seconds
Open your account with your phone number and QRIS, DANA, OVO or GoPay details. No lengthy forms. No waiting. You're in the lobby within moments of confirming your email.
One Lobby, Three Worlds
Live baccarat tables, slot rooms and sportsbook markets sit side by side. Switch between them without logging out. Your balance updates instantly across all three.
Mobile-First Design
Every feature — live tables, slots, sportsbook, account settings — works smoothly on your phone. Tap, play, withdraw. No desktop required, though we support it too.
Transparent Payouts
Your account balance reflects every win, loss and withdrawal in real time. No hidden holds. No surprise deductions. What you see is what you have.
Local Payment Flow
DANA, OVO, GoPay and QRIS are built into the chip row above the tables. Deposit and withdraw using the payment method you already use every day.
Support When You Need It
Live chat, email and account settings give you three ways to reach us. We respond to urgent issues during business hours and handle disputes within 48 hours.
Common Questions About Our Terms
Go to the login page and tap 'Forgot Password'. We'll send a reset link to your registered email. Click it, create a new password and you're back in. If you don't receive the email, check your spam folder or contact support.
Yes. Go to Account Settings and update your phone number, email or payment method. Some changes take effect immediately; others may require verification. Contact support if you need to change your registered name or ID.
Minimums vary by payment method and your region. Check the deposit screen in your account for exact amounts. Most e-wallet deposits process instantly; QRIS transfers may take a few minutes depending on your bank.
Withdrawals to DANA, OVO, GoPay and QRIS typically arrive within 1–4 hours. Bank transfers may take longer depending on your bank's processing time. You can track your withdrawal status in your transaction history.
Contact support with your game ID and the time you played. Our team reviews the game log and transaction record within 48 hours. If we find an error, we'll credit your account immediately. Transparency is how we build trust.
Yes. Go to Account Settings and select 'Close Account'. We'll ask why so we can improve. Your balance will be withdrawn to your registered payment method. You can reopen an account later if you change your mind.
Core terms are the same, but some rules — like payment methods and withdrawal limits — may vary by region. We'll show you region-specific details when you sign up. Contact support if you have questions about your region.